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Your Pressure Reducing Valve (PRV) could be the cause...
Common Questions and Answers for PRV’s click here
You can call 512-261-6281, visit www.hurstcreekmud.org, or visit our office at 102 Trophy Drive. Business hours are 7:00 a.m. - 11:00 a.m. and 12:00 p.m. to 4:00 p.m. Monday through Friday.
We encourage all customers to register their meter on Waterscope to monitor and set up alerts on water usage. The location of the leak determines your course of action.If the leak occurs on the house side of your water meter, it is the home owner's responsibility and is suggested to call a local plumber to check for leaks. If the leak occurs around your meter or on the street side of it, please contact the District at 512-261-6281 for assistance.
Please find attached your Hurst Creek Municipal Utility District bill.
If you have not already chosen a payment method, you have many payment options for paying your Hurst Creek Utility Bill:
Errors or questions about your bill? You can call us at (512) 261-6281
Hurst Creek MUD uses AMR (Automatic Meter Read) meters which allows each customer to monitor their own water usage. This secure cloud-based system can be accessed using an internet browser or you can download their smart Mobile App for Android or IPhone. Invaluable online access to real time readings and data. WaterScope quick reference.
To set up your water meter account please go to www.waterscope.us using your internet browser. You will see the WaterScope sign-in page; click on “Register”. Once you click the Register button you will see the set up screen (instructions).
Winter averaging is a way for you to save money. Sewer charges for residential customers are based on Winter averaging. The water consumption used during the winter months of December and January each year determines your bi-monthly sewer charge for the next twelve months. The new winter average goes into effect on the February billing each year.
Why is Winter averaging done on December and January? Usually outdoor watering is minimal during the winter months; therefore it is easier to estimate the actual amount of water that goes directly into the sanitary sewer system versus being used for outdoor watering.
To calculate your wastewater average you must have at least 60 consecutive days of water use (December and January).
Base Fee $ 18.00 (for 2 months)
$ 1.75 per 1,000 gallons
not to exceed $37.50 (maximum)
In the event that the customer had no recorded water usage for the previous December and January billing period, or any portion thereof, then the bi-monthly charge for sewer service shall be based on the actual water usage and the base fee, not to exceed $37.50 for both per two month billing period; provided, however, that the District may monitor the actual sewer flow from any customer and use the amount derived from such study to determine the monthly charge until the water usage data is available for the December and January period.
Below we have included instructions to help guide you:
Auto Pay / Management Instructions